AI-Powered and Human-Backed Student Support for Higher Ed Institutions
AI Bot Chat and Voice
Bi-Directional, AI-Powered Texting
Integrated Support Platform
Data and Analytics
IT Helpdesk
One-Stop Student Support Services
LMS Helpdesk Support
Enterprise Application Support
Phone
Email
Live Chat
AI Bot
Self-Service
Messaging
Hundreds of institutions have already improved their student support with our innovative solutions.
Awesome deliverables and great collaboration!
The implementation timeline worked well for us, considering the numerous integrations required. A big thank you to BBH implementation team members who contributed to organizing the timelines and implementation tasks. Thanks to account managers for their valuable assistance with our service queries and collaborative meetings.
Shireen Khan
Project Manager
Metropolitan State University of Denver
After a less-than-ideal relationship with a different vendor, it was a breath of fresh air to begin working with BlackBeltHelp. We have been extremely impressed, both with the product as well as with the team. You have an outstanding service and an equally outstanding support staff!
Ben Roelofs
Director, User Services, Office of Information Technology
After switching to BlackBeltHelp, we not only cut our costs to half, but our satisfaction rates also soared more than 90 percent.
Michael Lyons
CIO, Massachusetts Bay Community College
The major challenge that we faced after transitioning to online learning was connecting with students. BlackBeltHelp helped us to scale the support structure as per the college's needs and demands. The advisors have been very active in assisting our students and they are satisfied with the tier 1 support.
Jennifer Madrid
Director of Virtual Services & Technology
I really appreciate the quality of their agent tickets and the quick turnaround time when it comes to updating their internal KB when we contact our account rep with changes. They also ask great clarifying questions and let us know if one of our users has an issue that we need to address. During this pandemic I was thankful to have them to lean on.
Andrea Tanner
Senior Director - Technology Support
We have been happy with the services. I am most familiar with the support they have provided to our online students and faculty for our Canvas LMS. They are very prompt, often responding even outside of the contracted hours. If there is a problem, they are quick to deal with it, and if necessary, they escalate appropriately.
Susan Hauck
Dean - Flexible Learning Options and Academic Technology
The project initiation phase went smoothly and now that we’re in full production, we still experience high quality service.
Ronda M. Thompson
Assistant Director IT, User Services
BlackBeltHelp always steps-up to provide immediate support to Pasadena City College’s students for the challenges that arise on Admissions, Financial Aid, and Enrollment. Having a reliable Call Center where our students can talk to a professional well-versed in our campus procedures reduces anxiety and accelerates our ability to deliver information quickly.
Candace D. Jones
Associate Vice President - IT Services
Pasadena City College
In today’s fast-evolving higher education landscape, providing seamless student support is more critical than ever. With increasing digital expectations and the demand for round-the-clock assistance, institutions need a scalable, cost-effective solution. Cloud-based contact centers are transforming how higher education institutions communicate and engage with students, making support more efficient and accessible. Why Higher Education Institutions […]
In today’s digital landscape, cybersecurity is a top priority for colleges and universities. Higher education institutions manage vast amounts of sensitive data, from student records and financial information to proprietary research. As cyber threats continue to evolve, ensuring robust campus cybersecurity measures is no longer optional—it’s essential. One critical yet often overlooked component of a […]
Picture this: It’s a long weekend, and a student, struggling with financial aid paperwork, needs immediate clarification on a submission deadline. They visit your institution’s website late at night, only to find no one available to help. Frustrated, they feel unsupported and uncertain about their next steps. This scenario is all too common, highlighting the […]
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