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http://otrs.org/
An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
http://otrs.org/
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Kayako Infotech Ltd.
Browser-based help desk software, customer service software and live chat software.
http://www.kayako.com/
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RightNow Technologies
Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
http://www.rightnow.com/
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4 -
DeskPRO.com
An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation.
http://www.deskpro.com/
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osTicket Open Source Project
A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
http://www.osticket.com
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Parature
Provides Web-based software for online customer service, help desk and customer relationship management.
http://www.parature.com
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Trouble Ticket Express
Open source web based help desk system written in Perl for Unix and Windows servers.
http://www.troubleticketexpress.com
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Liberum Help Desk
Free, web based help desk software written in ASP. Offers email notification and reporting features.
http://www.liberum.org
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Cerberus Helpdesk
A group-based e-mail management project built on PHP5/MySQL with a commercial open source license.
http://www.cerberusweb.com/
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WonderDesk
Organize and track support e-mail calls with help desk software.
http://www.wonderdesk.com/
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