Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.

Provides online customer support solutions with email support, asset management, and trouble ticket.

Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.

Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing.

Features include problem tracking, auto escalation, FAQ builder and embedded customer database.

Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.

Offers an outsourced, Web-based customer service system that learns from the customer's questions.

Web-based multi-functional help desk software.

Help desk and issue tracking software with knowledge base, email notification and escalation functionality.

Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.